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Why People in Willoughby Hesitate to Get Their Vehicle Serviced

Posted October 25, 2020 10:37 AM



A recent report stated that over 80 percent of the vehicles on our Willoughby, OH, roads have one or more service or repair that's needed but hasn't been taken care of. Now that's a lot of undone service. That translates into something over 160 million vehicles in North America alone. Some of the neglected items are minor. Others are serious safety concerns.

There are several reasons we hesitate to take care of recommended services, especially services that our Willoughby automotive advisor recommends when we're in for something else, like an oil change.

The first issue boils down to comfort with car care. We don't always feel we know enough to make good decisions. Some of that can be attributed to the fact that vehicles are so reliable these days. They almost become an appliance. Of course you love your vehicle, but if you don't have to worry about it breaking down all the time, you're not forced to think as much about preventive maintenance.

Perhaps your dad knew a lot about cars and always made sure they were taken care of. He was very comfortable dealing with his local Willoughby service center. People who don't know as much about cars hesitate to ask questions because they don't want to look ignorant.

It's human nature. But there's so much to know in this world, and we can't all be experts in everything. So we specialize. It's very important to ask questions of any specialist, whether it's your doctor, financial advisor or your automotive technician in Willoughby, OH.

Your service advisor at Lakeside Certified Auto wants to answer your questions. We want you to understand the recommendation and why it needs to be done.

That brings us to the next issue; people say that they don't always know if they really need the service or if they are just being sold something.

At the heart, it speaks to trust. Do you trust your Willoughby service center and your service advisor? Trust has to be earned, and that takes time and experience. But you can shortcut the process when you realize that most of the recommendations are based on manufacturer's maintenance schedules.

In other words, "You don't have to trust me, you can trust your owner's manual."

Your Willoughby service center has computer databases that contain the manufacturer's recommendations for almost all vehicles, so they don't need to rummage through your glove box to look for your owner's manual to know what to do.

Basically, the engineers who designed the car say, "Here's when you need to have it serviced." That's who makes the recommendation, not the technician. He's just reminding you.

Now you do need to trust your Willoughby technician's experience and judgment from time to time. When he inspects your vehicle, he may find problems or concerns. He will explain things so that you can prioritize the concerns and make a good decision about whether or not to have something done.

That brings us to the third issue; money. Often the concern is about spending the money to take care of a recommended service. Our money has many places it needs to go. And we have another list of places we want it to go. Auto maintenance isn't usually on either of those lists.

Look, everyone who works at Lakeside Certified Auto has a family budget, too. They can relate. Maybe a little look behind the scenes would be helpful.

Service centers like Lakeside Certified Auto invest heavily in training, diagnostic equipment and tools so that they can make repairs and perform services as efficiently as possible. And like any other business, they have labor costs, insurance, rent, utilities, shop and office supplies, taxes and so on.

We work hard to make sure that we diagnose the problem correctly and fix it right the first time. That's the only way we can maintain our reputation and remain in business. If we're not satisfying our customers and providing a good value, you won't come back and the service center won't be around for long.

When there is a real budget concern, your Lakeside Certified Auto service advisor can help you prioritize the work that needs to be done and come up with a plan for taking care of it that works within your budget.

Let's say you have a serious problem with your brakes. That's a safety concern, so a technician can't ethically say, well, let's put that off for a couple of months. What they can do is take care of the brakes now and address the cabin air filter or transmission service next month.

Ask us for more details.

Lakeside Certified Auto
38525 Lakeshore Blvd
Willoughby, OH 44094
(440) 946-0076
http://www.lakesidecertifiedauto.com



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Testimonials

  • Good service, waited less time than quoted, reasonable prices! Will go back again!!
    reviewicon, 10/19/2020

  • Lakeside is doing business with integrity and honesty. Price is good and wait time is reasonable. For an oil change is about $50, wait time 40 mins. Now I do my two cars maintenance here.
    reviewicon, 09/08/2020

  • The staff is friendly and professional. I never wait long for my car to be worked on and ready to go!
    reviewicon, 07/22/2020

  • Don't go anywhere else to get your ride fixed. These guys really know their stuff.
    reviewicon, 07/07/2020

  • I can always count on these guys amazing service and always I love the dog. I can’t thank them enough .. it’s nice that I have them there for me when I need them
    reviewicon, 07/04/2020

  • A little expensive but I trust them
    reviewicon, 07/04/2020

  • Friendly and clean. They charged up my AC and made sure it was working. I would definitely recommend.
    reviewicon, 06/17/2020

  • Fair pricing, great service.
    reviewicon, 05/23/2020

  • Honest hard working crew there! very impressed with their knowledge and ability to communicate with me at all times.
    reviewicon, 03/25/2020

  • Best crew in town and priced very reasonable.
    reviewicon, 11/27/2019

  • This was my first time going to this repair shop and I WILL ALWAYS go back! My heat was not working and I had 2 different estimates from other shops who quoted me at $950-$1,000 to replace my heater and it didn't sound right to me so I brought it here and the guys called me a few hours after dropping it off and said nothing is wrong with my heater, someone had UNPLUGGED something to keep my heat from working. It goes to show how dishonest other shops really are that they lied to me but Lakeside Auto was honest with me and saved me so much unnecessary money. They could have lied to get more $ but they don't do business that way and I appreciate them so much! the trouble I was put in with no heat for 2 weeks with my baby was horrid and im so thankful to have found an honest shop!!
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  • This is my "go to" place for repairs. I break down in the morning, get towed to their building and left before end of day!
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  • If I could rate them higher, I would! Had my car at Mentor Nissan over 3 days, and they weren't able to find out what was wrong with it (I drive a Nissan Altima). Took my car over to Lakeside, and within 12 hours I knew exactly what was wrong with my car, and it would only cost me a FRACTION of what Mentor Nissan quoted me. Fast, Reliable, Professional, and Very Friendly!
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  • I love this place. Everyone is friendly and professional. Prices are reasonable too.
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  • Fair prices, great mechanics. Been going there for years. Mechanics are friendly and always have time to talk to you about your car.
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  • Pleasant staff, clean shop/storefront, great prices. You'll not be disappointed!
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  • I needed a specific repair done that the dealership quoted at $1800. Lakeside originally quoted $1600 but they promised to do some research and came back to me with an $800 quote. They did a good job on the fix and even gave me a car to use- no extra charge- while they worked on my car.
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