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Archive for October 2020

Why People in Willoughby Hesitate to Get Their Vehicle Serviced

Posted October 25, 2020 10:37 AM



A recent report stated that over 80 percent of the vehicles on our Willoughby, OH, roads have one or more service or repair that's needed but hasn't been taken care of. Now that's a lot of undone service. That translates into something over 160 million vehicles in North America alone. Some of the neglected items are minor. Others are serious safety concerns.

There are several reasons we hesitate to take care of recommended services, especially services that our Willoughby automotive advisor recommends when we're in for something else, like an oil change.

The first issue boils down to comfort with car care. We don't always feel we know enough to make good decisions. Some of that can be attributed to the fact that vehicles are so reliable these days. They almost become an appliance. Of course you love your vehicle, but if you don't have to worry about it breaking down all the time, you're not forced to think as much about preventive maintenance.

Perhaps your dad knew a lot about cars and always made sure they were taken care of. He was very comfortable dealing with his local Willoughby service center. People who don't know as much about cars hesitate to ask questions because they don't want to look ignorant.

It's human nature. But there's so much to know in this world, and we can't all be experts in everything. So we specialize. It's very important to ask questions of any specialist, whether it's your doctor, financial advisor or your automotive technician in Willoughby, OH.

Your service advisor at Lakeside Certified Auto wants to answer your questions. We want you to understand the recommendation and why it needs to be done.

That brings us to the next issue; people say that they don't always know if they really need the service or if they are just being sold something.

At the heart, it speaks to trust. Do you trust your Willoughby service center and your service advisor? Trust has to be earned, and that takes time and experience. But you can shortcut the process when you realize that most of the recommendations are based on manufacturer's maintenance schedules.

In other words, "You don't have to trust me, you can trust your owner's manual."

Your Willoughby service center has computer databases that contain the manufacturer's recommendations for almost all vehicles, so they don't need to rummage through your glove box to look for your owner's manual to know what to do.

Basically, the engineers who designed the car say, "Here's when you need to have it serviced." That's who makes the recommendation, not the technician. He's just reminding you.

Now you do need to trust your Willoughby technician's experience and judgment from time to time. When he inspects your vehicle, he may find problems or concerns. He will explain things so that you can prioritize the concerns and make a good decision about whether or not to have something done.

That brings us to the third issue; money. Often the concern is about spending the money to take care of a recommended service. Our money has many places it needs to go. And we have another list of places we want it to go. Auto maintenance isn't usually on either of those lists.

Look, everyone who works at Lakeside Certified Auto has a family budget, too. They can relate. Maybe a little look behind the scenes would be helpful.

Service centers like Lakeside Certified Auto invest heavily in training, diagnostic equipment and tools so that they can make repairs and perform services as efficiently as possible. And like any other business, they have labor costs, insurance, rent, utilities, shop and office supplies, taxes and so on.

We work hard to make sure that we diagnose the problem correctly and fix it right the first time. That's the only way we can maintain our reputation and remain in business. If we're not satisfying our customers and providing a good value, you won't come back and the service center won't be around for long.

When there is a real budget concern, your Lakeside Certified Auto service advisor can help you prioritize the work that needs to be done and come up with a plan for taking care of it that works within your budget.

Let's say you have a serious problem with your brakes. That's a safety concern, so a technician can't ethically say, well, let's put that off for a couple of months. What they can do is take care of the brakes now and address the cabin air filter or transmission service next month.

Ask us for more details.

Lakeside Certified Auto
38525 Lakeshore Blvd
Willoughby, OH 44094
(440) 946-0076
http://www.lakesidecertifiedauto.com



A Fluid Situation (Check Fluid Levels)

Posted October 18, 2020 1:54 AM

There's one fluid in your car you are always careful to keep at a certain level: the fuel. If you don't have fuel, you're not going anywhere.  Your vehicle has other fluids which are vitally important to proper and safe operation, too.  So, here's a "level" headed approach to those "other" fluids.

Engine oil.  This one's probably the most important fluid to maintain at the proper level. Without enough oil, you'll wear out your engine prematurely.  Sometimes vehicles have warning lights on the dash that will tell you to get your oil checked.  Don't ignore that one; get it checked immediately.  Certainly don't go on a long trip at high speeds with your oil level low. Oh, and it's not good to have too much oil in, either. Our pros at Lakeside Certified Auto can advise you on oil levels and tell if you if you should be concerned about abnormal fluctuations.

Windshield washer fluid.  OK, this is one you probably know about.  You certainly miss it when it runs out.  You find yourself trying to clean your windshield with the wipers but you need a little liquid help.  Unless you live in an area that requires you to use an awful lot of windshield washer fluid, one fill-up can often last between oil changes.  Modern vehicles have large enough windshield washer fluid reservoirs to keep you going for quite a while.    

Engine Coolant. Here's another fluid you need to keep your engine running properly.  You need it to keep the engine running at the proper temperature.  Plus, you'll need it for heat when the temperature gets chilly outside. 

Power Steering Fluid. If you have a vehicle that uses power steering fluid, it's important to keep the correct amount in your system. Without enough of it, you might find steering difficult.  Plus, if you’re losing power steering fluid, our experts at Lakeside Certified Auto can find out why and perhaps prevent a more expensive repair later.

Brake Fluid.  You may have heard of hydraulic brakes.  Hydraulic refers to the fluid and is one of the key reasons your brakes work.  Levels should be checked regularly and, like power steering fluid, if you're losing brake fluid, a technician needs to find out why so you can get the issue repaired and maintain your stopping ability.

If you have regular preventative maintenance performed at Lakeside Certified Auto, we’ll keep an eye on all of these fluids when you bring your vehicle in for service.

Lakeside Certified Auto
38525 Lakeshore Blvd
Willoughby, OH 44094
(440) 946-0076
http://www.lakesidecertifiedauto.com



Not Too Hot and Not Too Cold (Temperature Gauge)

Posted October 11, 2020 11:52 AM

You know your body temperature is supposed to be 98.6 degrees F, 37 degrees C.  Your vehicle has a normal temperature, too, and if you pay attention to it, that can save you some big headaches down the road.

Many vehicles have a temperature gauge on the dash that takes the temperature of the engine's coolant.  Some have a thermometer symbol, some read C-H (cold to hot). Many will have a red zone that shows when water temperature is getting into the danger zone.  Others are digital and have a red warning light that signals overheating.  And some vehicles have a light that goes on when the engine temperature is out of the normal range.

If your vehicle has a gauge, pay attention to it.  If you need help locating it, ask one of our Lakeside Certified Auto experts to give you a quick explanation.  Chances are when the vehicle has been running for 15 minutes or more, the temperature gauge will settle into its own "normal" zone, often just below the midway point.  If you have a digital readout, remember what that "normal" temperature is.  Here's why.

At any point when you're driving, the temperature gauge is the quickest way to get a sense that the engine is running the way it should, a quick health checkup, as it were. Say you're on a 3-hour trip, glance at that gauge every hour or so.  It should always be in the same spot.  If it starts to move one way or the other, you may be able to catch a problem before it gets serious.

Pay special attention to it moving into the hot zone.  The needle on the gauge is the easiest and least distracting way to see an engine heating up, but on a digital gauge, start paying attention if the temperature reaches 240ºF/115ºC or more.

Remember, though, that just because the gauge reads "hot" doesn't mean your engine is on the verge of burning up.  It could be a bad sensor and the engine will be at a normal temperature.  But it also could be a failing water pump, coolant leak or thermostat.  By pulling off the road and observing your engine, it will give you a pretty good idea if it's running hot or not.

If the gauge is too "cold," it could be a broken gauge or thermostat sticking open.  Usually being in the cold range isn't as worrisome, but you should have it checked out since other systems may be affected.

Heat is one of a vehicle's worst enemies, especially when it comes from within.  Know your vehicle's normal temperature and keep an eye on it.


Lakeside Certified Auto
38525 Lakeshore Blvd
Willoughby, OH 44094
(440) 946-0076
http://www.lakesidecertifiedauto.com



The Turn Signal Mystery (Turn Signal Problems)

Posted October 4, 2020 8:13 AM

Some problems are easy to diagnose on a vehicle; others aren't.  Figuring out what's wrong with a malfunctioning turn signal sometimes fits into both categories.  By the way, if your tempted to just leave your broken blinker broken, remember you can get a ticket for not using them, not to mention you are missing a great chance to communicate your intentions to other drivers on the road.

There can be lots of signals that your signals are on the blink.  Does only the driver's side signal not work or the passenger's side? Do your hazard signals work? Do the lights illuminate but not flash? Can you see the indicators on the dash blinking? Do your turn signals turn off after you've finished your turn or do they stay on?  These are all great clues for the technician.

Here's one common symptom to take note of.  Your signal all of a sudden starts blinking much more quickly than it used to.  It could be a simple as a burned out bulb.  But there are many different parts that go into the turn signal system.  There are fuses that blow, switches that can fail, flasher modules that go bad and light bulb sockets that can simply get corroded or dirty.  When that happens, it's possible there's no contact between the bulb and the socket.

So it's understandable how tracking down the source of the problem can involve some detective work.  Your service facility has equipment that can nail down the cause of your problems. They may also consult the repair manual.  One thing to be aware of: if your vehicle has airbags, they may have to be disabled so they don't accidentally go off.

You can make sure your turn signals are working correctly by having them checked by a trained technician.  Other drivers will thank you for showing them the courtesy of signaling your intentions.  It's a courteous and considerate thing to do, not to mention it makes the road a safer place. 

Lakeside Certified Auto
38525 Lakeshore Blvd
Willoughby, OH 44094
(440) 946-0076
http://www.lakesidecertifiedauto.com



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Willoughby
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    , 06/03/2022

    They were absolutely wonderful. Quick to diagnose the issue, considerate of my concerns, thorough, professional, and kind. I highly recommend them and will definitely return.

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    , 02/21/2022

    THESE PEOPLE ARE AWESOME. STRAIGHT FORWARD KNOWLEDGEABLE, AND JUST DAMN GOOD AT WHAT THEY DO.

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    Today they earned themselves a new customer! They replaced three belts in my 97 Toyota 4Runner, and did it fast and at a very reasonable price. Highly recommend here.

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    These guys are absolutely great. I called on very short notice around the holidays, and they got me right in. Full exhaust system repair done in just hours. Not only are they very prompt, but extremely friendly with quality work. Awesome customer service. Highly recommend this place.

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    I won't take my car anywhere else! They are very fair priced and do excellent work!

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