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Archive for September 2018

The Right Fluids for Your Vehicle

Posted September 30, 2018 7:23 AM

The current vehicles in the market have over a century of engineering behind them. They have evolved into complex and powerful machines. Developments in their engines, however, have coincided with advances in many other vehicle components, including the fluids.

It's up to people in Willoughby to always use the right type of fluid for their vehicle. Your service advisor and your owner's manual are resources for auto advice on exactly what types of fluid your vehicle needs. Improper fluids can damage your vehicle and void your warranty.

Some of the fluids that have changed significantly in recent years are cooling system fluid, brake fluid, transmission fluid and motor oil. Each of these comes in many varieties now, and it's hard to know exactly which one your vehicle needs.

Cooling systems were once made of iron, steel and rubber. One coolant could be used to protect all of these materials. But new cooling systems have components made from a variety of metal alloys and several kinds of plastic, and coolants now contain additives that protect these various materials from corrosion. Since the materials vary among manufacturers, they require different additives, which means there are now several coolants on the market. The type of coolant your vehicle needs depends on the materials used in its cooling system.

Most vehicles used to require DOT 3 brake fluid. But now many vehicles need DOT 4 or DOT 5. Some Willoughby drivers mistakenly think the higher numbers reflect an increase in grade—that DOT 4 is somehow better than DOT 3. But the truth is, the numbers represent variations in formulation. The different formulas have evolved to meet the demands of newer and better brake systems. For a long time, transmission fluid came in two varieties: regular and friction-modified. But transmissions have come a long way recently and so have the fluids that protect and lubricate them. There are several new types of fluid on the market, but your vehicle is designed for just one of them.

Of all the automotive fluids, motor oils have experienced perhaps the greatest advances in engineering and technology. A number of new weights and formulations have recently been developed to meet the needs of modern engines, which have more parts and tighter tolerances than ever before. Engines have become more sophisticated and complicated, but they have also increased in power and fuel efficiency. Despite these changes, Willoughby vehicles still need them to be highly durable.

That's the job of motor oil. Motor oil still has to perform its original function—lubricating and protecting the engine. It is formulated to help clean the engine as well. Modern motor oil also has to be thin enough to penetrate small engine passages yet still be resistant to vaporization.

Specialized motor oils have also been developed for high-mileage vehicles. If your vehicle has 75,000 miles/120,000 km or more on it, you might consider switching to one of these motor oils. They contain extra detergents that help clean older engines, additives that condition seals and gaskets that can become brittle with age. High-mileage motor oils come in weights and types just like regular motor oils, and Willoughby drivers should match the proper weight and type of high-mileage oil to their vehicle in the same way you would regular motor oil.

Over time, vehicles have developed in complexity and variety, and their fluids have developed as well. Each vehicle is matched to a set of fluids that meet its specific requirements. OH vehicle owners should take care to learn their vehicle's fluid requirements before topping off at home. A large part of preventive maintenance for Willoughby drivers is making sure your vehicle's fluids are clean and adequate, but they must be the proper type as well. As our vehicles become more sophisticated, car care becomes more sophisticated as well.

Learning about proper fluids for your vehicle will help you maintain its performance and prolong its life. Talk to us at Lakeside Certified Auto in Willoughby.

 Lakeside Certified Auto
38525 Lakeshore Blvd
Willoughby, OH 44094
(440) 946-0076
http://www.lakesidecertifiedauto.com

 



Questions to Ask Your Willoughby Service Advisor

Posted September 23, 2018 5:21 AM



We find that a lot of Willoughby drivers are a little tentative when they talk with their automotive advisors. They want to ask questions but don't want to be embarrassed or seem pushy. Vehicles are very complicated and there's more to know about them than most of us have the time to learn. Maybe it's because vehicles have become so much more reliable that the average person just doesn't need to know as much to keep their vehicle on the road.

You know, your local hospital has a Patient's Bill of Rights that they post throughout the hospital. We think our Willoughby automotive service customers also have a right to ask any question they need to understand what is wrong with their car and what it will take to fix it. They need to feel free to ask the cost and benefits of recommended services. And they certainly have a right to understand the financial end of the transaction.

It's all about the communication. It's a little harder when you're trying to find the right service center in Willoughby. But once you've developed a relationship, the communication should come easier.

What are some of the barriers to communication? Well, let's go back to the medical example. When your doctor's explaining something to you, it's something that she understands very well and is very familiar with. So she may use jargon you don't understand or that you don't have the education and training that's foundational to understanding what she's trying to explain.

So you fall behind and get frustrated.

It can be the same with your Willoughby automotive service advisors. Most of them are very busy trying to service and fix cars to get their customers back on the road. So, just ask when you feel you need more information.

Financial related issues seem to be most frustrating to customers. If you're not sure, ask what the payment policies are. For example, there's a big difference between giving your car a quick once over and doing a thorough inspection. Diagnosing a problem may take quite a while. Make sure you know what's done as a courtesy and what has a fee. Remember, you still have to pay for the office visit even if the doctor says you only have a cold.

Communication is a two way street. If you have some real budget concerns, ask your Willoughby service advisor what he can do. He can give you priorities and options. He can tell you what needs to be taken care of right away for safety or financial reasons. Then you can work out a plan for when to get the rest done. He can also help you with options on the parts. The preference is to always use a high-quality part with a reputation for reliability. But if money is tight, he might be able to find a rebuilt or a used part. He should tell you the difference in the guarantee for the part so you can make a good decision.

Ask about warranties for parts and labor. Be sure to get all the paperwork you need to make a possible claim in the future. Your service center and its technicians stand behind their work and want you to understand precisely what that means.

Be sure to ask for and keep a detailed explanation of all the work that's done on your vehicle. These records will help you keep track of service, warranties and document the good care your vehicle has received when the time comes to sell it.

Give us a call.

Lakeside Certified Auto
38525 Lakeshore Blvd
Willoughby, OH 44094
(440) 946-0076
http://www.lakesidecertifiedauto.com



What is a TSB? (Technical Service Bulletins)

Posted September 16, 2018 5:54 AM

If your vehicle had something in its design or production that the manufacturer had figured out had an unanticipated problem, you'd want to know about it. And you'd want it fixed. There is something that can help drivers with just such a scenario. It's called a Technical Service Bulletin, or TSB.

Here's what a TSB is. Vehicle design and manufacturing is a very complex process. Aftrer every vehicle is introduced, the more units there are on the road, the more likely weaknesses in parts or design will start to show up.

Automakers gather data on the issues and how best to fix them. Then they send out TSBs (usually in the first year of the new model) so technicians will know to look for those problems and what to do about them. There may be more than one cause of a problem with a vehicle so there may be more than one TSB for an issue.

A TSB can be issued for anything from failing water pumps to strange noises to smelly headliners. A TSB and a recall aren't the same thing. A recall is issued if there's a problem that could cause harm to people or if it creates illegal emissions. The manufacturer pays for a safety defect to be fixed, and the repair is usually performed at a dealership.

But when a Technical Service Bulletin is issued, it's because there's a pattern of some system not working the way it should. If a vehicle is under warranty and the problem can be diagnosed in a specific vehicle, the manufacturer will probably pay for the repair. But there may be limits. Take one case with certain models of a minivan. Some wheel bearings were failing prematurely, so the manufacturer extended the warranty on them to 5 years or 90,000 miles/145,000 km. After that, the owner bore the cost. In some cases, a manufacturer will reimburse owners for a repair already done at an independent service facility.

You may have a vehicle that is no longer covered by a warranty but a TSB has been issued for a certain problem. In that case, any service facility can perform the service. At Lakeside Certified Auto, your service advisor will have access to TSBs that have been issued for your vehicle's year and model. They will help the technician diagnose it if your vehicle has the issue. The TSB will also have advice for the best repair procedure to get your vehicle working the way it should.

Lakeside Certified Auto
38525 Lakeshore Blvd
Willoughby, OH 44094
(440) 946-0076
http://www.lakesidecertifiedauto.com



Procrastination Prevention in Willoughby

Posted September 9, 2018 4:49 AM

Every one of us has a little procrastinator inside us. Some put off getting our teeth cleaned. Others put off answering our emails. Yet others put off calling friends and family (sorry, Uncle Joe). And there are those of us who put off getting our vehicle's service done, whether it's a repair or regular maintenance. You may make the excuse that you don't have time, it can wait until tomorrow, you have other things to do.

Well, there are some things you should NEVER put off when it comes to your vehicle because that procrastination could have dire consequences down the road.

The biggest one is changing your oil. Yes, it's one of those things you may hear somebody nag you about, but changing your vehicle's oil regularly is probably the one thing that will do the most to keep things running smoothly… and well. It's the lubricant that keeps metal engine parts from wearing out. Oil doesn't last forever and it gets dirty, so you have to swap it out for fresh every so often. How often? Your Lakeside Certified Auto service advisor can tell you, and your owner's manual has the manufacturer's recommendations, too.

You have to keep the right amount of air in your tires. They don't inflate themselves! You may have a newer vehicle that has a tire pressure monitor built in and lets you know when a tire is over- or under-inflated. Don't ignore those warning lights! If your vehicle doesn't have those electronic monitors, have our pros at Lakeside Certified Auto check your pressure every so often. If your tires have the right amount of air in them, they'll last longer, save you money and keep you much safer on the road.

Make sure you have the right amount of vital fluids in your vehicle. The important ones (besides oil) are brake fluid, transmission fluid and coolant. Without the right amount of brake fluid, your vehicle may be hard to stop. Without the right level of transmission fluid, gear shifting may be erratic. And without the right amount of coolant, your engine may overheat.

Ok, so if you put off calling your Uncle Joe today, he probably will be ok with that. But when it comes to these important vehicle maintenance points, prevent procrastination… and prevent problems down the road.

We’d love to hear from you. Let us know if you have any questions.

Lakeside Certified Auto
38525 Lakeshore Blvd
Willoughby, OH 44094
(440) 946-0076
http://www.lakesidecertifiedauto.com



Tacky or Techie? The Tachometer.

Posted September 2, 2018 12:07 PM

There's a gauge that many vehicles have that says RPM on it.  And there are a lot of people who either don't pay any attention to it or don't even know what it is. Here's why it's a good gauge to know about.

It's called a tachometer, and that "RPM" label means it is measuring how many revolutions per minute (RPM) the engine is turning.  Automotive experts know that a vehicle's engine can be damaged if it turns too fast (revving too high) or too slowly ("lugging" the engine).

A tachometer (sometimes called a tach) is almost a "must-have" gauge for vehicles with a manual transmission; the driver has to manually change gears; the tach helps the driver know when revolutions are in the optimal range.

Some say you don't need a tachometer if you drive a vehicle with an automatic transmission. It's true that most drivers of automatics don't even look at it.  But there are times when paying attention to the tach can help you prevent an expensive repair.

Here's a good example.  Manufacturers now build many of their automatic transmission vehicles with shift paddles.  They let you shift gears without a clutch. That's manual shifting, and drivers need to know they're not revving the engine too high. That's where the tachometer comes in, since it shows you visually when you are in the red zone (RPM too high).

Here's another way the tach can help you: fuel economy. Generally speaking, the lower the RPM, the better the fuel economy. It's not good to go too low, of course, and the tachometer will help you find that spot of maximum efficiency.

You can also spot problems by paying attention to the tach.  When your vehicle stays in first gear longer than usual (higher reading on the tach), then the RPM dip lower than usual after shifting, it may be that your vehicle's transmission is skipping a gear.  Plus, if your vehicle's RPM go up but your speed doesn't, it could mean your transmission is slipping.  Either situation should be checked by a trained technician.

If your commute takes you down some long grades, you might like to put your vehicle in a lower gear to help slow down the car (and not burn up the brakes). Having a tachometer keeps tabs on when your engine is revving too high.

So, consider the tachometer a "bonus" gauge.  It's one more helpful assistant that can help you spot and prevent problems in your vehicle.

Lakeside Certified Auto
38525 Lakeshore Blvd
Willoughby, OH 44094
(440) 946-0076



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What People Say About Us

  • reviewicon
    , 10/23/2022

    These guys are fast, friendly, and reasonably priced. They do really good work, so expect to book an appointment out a week or two, but they will definitely take care of you and your car!

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    , 10/19/2022

    Good service good prices

  • , 10/14/2022

    Brought my car here because I suspected that another shop was taking me "for a ride". Everything that they told me made perfect sense. I paid $15!!! I did order tires from them too....those will be put on and paid for next week.

  • , 10/06/2022

    Trust worthy mechanic, I would recommend, reasonable pricing too.

  • reviewiconCar & Truck Care, near Willoughby, Ohio
    , 08/11/2022

    Absolutely the best place for car repairs and most reasonable price. Super terrific mechanics and fast. Brought my car in to see what was wrong with all the noise it was making. They found the problem, called and had it in and out in two and a half hours. Did not try to push or sell me on what was not necessary and very honest. Can't sing their praises enough. They have a new customer.

  • reviewiconCar & Truck Care, near Willoughby, Ohio
    , 08/09/2022

    Great shop, took care of my car

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