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CALL OR TEXT US FOR ALL YOUR AUTOMOTIVE NEEDS!440-946-0076

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

ASSOCIATIONS

  • Parts Plus
  • ASE Master Technician
  • BBB (Better Business Bureau)
  • Car Care Aware

Testimonials

  • This is my "go to" place for repairs. I break down in the morning, get towed to their building and left before end of day!
    -TJ G.

  • If I could rate them higher, I would! Had my car at Mentor Nissan over 3 days, and they weren't able to find out what was wrong with it (I drive a Nissan Altima). Took my car over to Lakeside, and within 12 hours I knew exactly what was wrong with my car, and it would only cost me a FRACTION of what Mentor Nissan quoted me. Fast, Reliable, Professional, and Very Friendly!
    -Joe V.

  • I love this place. Everyone is friendly and professional. Prices are reasonable too.
    -Donna H.

  • Fair prices, great mechanics. Been going there for years. Mechanics are friendly and always have time to talk to you about your car.
    -David M.

  • Pleasant staff, clean shop/storefront, great prices. You'll not be disappointed!
    -Stefan T.

  • I needed a specific repair done that the dealership quoted at $1800. Lakeside originally quoted $1600 but they promised to do some research and came back to me with an $800 quote. They did a good job on the fix and even gave me a car to use- no extra charge- while they worked on my car.
    -Stephanie O.