Best Auto Repair, Willoughby

CONTACT US
FacebookGoogle +

CALL OR TEXT US FOR ALL YOUR AUTOMOTIVE NEEDS!440-946-0076

Lakeside Certified Auto BBB Business Review

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

ASSOCIATIONS

  • Parts Plus
  • ASE Master Technician
  • BBB Accredited Business
  • Car Care Aware

Testimonials

  • reviewiconGeneral Maintenance, near Willoughby, OH
    I was referred to this shop 2 years ago by a co-worker who's friend is a mechanic here and I was stunned by the professionalism, honesty, excellent work and fair prices this shop offered. I recently took my brother-in-laws car to them for a complete inspection, to determine what was needed to get the car up to spec to sell it. They were very honest and open on telling me what needed to be done and their pricing was exceptional. I would highly recommend taking your vehicles to them for any service needed, you will not be disappointed! I wish more companies would follow their lead.
    , 07/16/2021

  • reviewicon
    These guys are awesome! Prices are reasonable too...I'll be taking my range Rover here for my oil changes from here on out
    , 06/22/2021

  • reviewicon
    Identify the problem quickly.
    , 06/03/2021

  • reviewicon
    Super friendly great guys
    , 05/30/2021

  • reviewicon
    Always quick and professional
    , 03/05/2021

  • reviewicon
    Awesome group of people fair prices and will never tell you to replace or fix something you don't need. It's hard to find an honest mechanic shop but they know what they are doing and are fair on their prices!
    , 12/10/2020