Best Auto Repair, Willoughby

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CUSTOMER SERVICE

Working Hours
  • Mon 7:00AM - 6:00PM
    Tue 7:00AM - 6:00PM
  • Wed 7:00AM - 6:00PM
    Thu 7:00AM - 6:00PM
  • Fri 7:00AM - 6:00PM
    Sat Closed
  • Sun Closed

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

Discover More About Appointments and Repair Services At Lakeside Certified Auto in Willoughby

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What People Say About Us

Willoughby
  • reviewicon
    , 06/03/2022

    They were absolutely wonderful. Quick to diagnose the issue, considerate of my concerns, thorough, professional, and kind. I highly recommend them and will definitely return.

  • reviewicon
    , 02/21/2022

    THESE PEOPLE ARE AWESOME. STRAIGHT FORWARD KNOWLEDGEABLE, AND JUST DAMN GOOD AT WHAT THEY DO.

  • reviewicon
    , 03/16/2022

    Today they earned themselves a new customer! They replaced three belts in my 97 Toyota 4Runner, and did it fast and at a very reasonable price. Highly recommend here.

  • reviewicon
    , 12/21/2021

    These guys are absolutely great. I called on very short notice around the holidays, and they got me right in. Full exhaust system repair done in just hours. Not only are they very prompt, but extremely friendly with quality work. Awesome customer service. Highly recommend this place.

  • reviewicon
    , 10/28/2021

    Thumbs up!

  • reviewicon
    , 10/01/2021

    I won't take my car anywhere else! They are very fair priced and do excellent work!

Call us for service: 440-946-0076

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ASE Master Technician
BBB Accredited Business
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