Best Auto Repair, Willoughby

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CUSTOMER SERVICE

Working Hours
  • Mon 7:00AM - 6:00PM
    Tue 7:00AM - 6:00PM
  • Wed 7:00AM - 6:00PM
    Thu 7:00AM - 6:00PM
  • Fri 7:00AM - 6:00PM
    Sat Closed
  • Sun Closed

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

What People Say About Us

  • reviewicon
    , 10/01/2021

    I won't take my car anywhere else! They are very fair priced and do excellent work!

  • reviewicon
    , 10/01/2021

    Starter also. They got me in same day and out in no time. Very reasonable price. Professional. I live across the street and will always go back. Recommend them to everyone. They are always busy for a reason.

  • reviewicon
    , 09/08/2021

    Great place. They looked at my car, figured out the problem, ordered the part, and replaced the part all within a day

  • reviewicon
    , 09/03/2021

    Got my brakes replaced here. Good price. They were busy n needed to have the car for the day. But told me in advance so I was able to make arrangements. Good stuff!!

Willoughby
  • reviewicon
    , 08/03/2021

    Got my van in on an emergency. Fairly priced. Decent work. Will be taking my vehicle back there again. Thank you guys.

  • reviewicon
    , 07/27/2021

    I feared the worst (most expensive) problem with some front end noise only to find it was a simple in-expensive issue. I was pleasantly surprised they were able to focus instead on some other maintenance I asked for. Honest work at reasonable prices, you just can't ask for anything more. Thanks again everyone!

Call us for service: 440-946-0076

Parts Plus
ASE Master Technician
BBB Accredited Business
  • Car Care Aware