Best Auto Repair, Willoughby

CONTACT US
Google Business ProfileInstagramFacebookNextdoor

Customer Service

Working Hours
  • Mon 7:00AM - 6:00PM
    Tue 7:00AM - 6:00PM
  • Wed 7:00AM - 6:00PM
    Thu 7:00AM - 6:00PM
  • Fri 7:00AM - 6:00PM
    Sat Closed
  • Sun Closed

Customer Service

How We Can Solve the Issue Together

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. When it comes to repairs, however, some things stay the same. The following tips should help you along the way:

Try To Diagnose the Issue on Your Own

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

Be on the Lookout for the Following

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Communicate Your Findings When You Come In

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Be Thorough

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

Car Warranty Scams FAQs

Be sure to review the below information in order to avoid a potential scam.

Is there a car warranty scam?

Yes, there are car warranty scams that try to take advantage of unsuspecting vehicle owners. You may have received calls from scammers that start with automated or pre-recorded prompts to enter basic information and stay on the line.

Once the call begins, the scammer pretends to be an auto manufacturer or insurer telling you that your auto warranty or car insurance is about to expire. Then they ask you to provide personal information, which will later be used to defraud you. Sometimes the caller will have actual information about your automobile.

What do I do if I fell for a car warranty scam?

There is no way to get your personal information or money back, but you can reach out to the Federal Communications Commission (FCC) or the Federal Trade Commission (FTC) and file a complaint. You can contest any charges to your bank card through your bank. Consider using a credit monitoring service.

How do you check if your car warranty or vehicle insurance has really expired?

If you are afraid your warranty or insurance may have really expired: first hang up with the potential scammer. Next, call your car dealer or insurer and inquire about your policy.

Discover More About Appointments and Repair Services At Lakeside Certified Auto in Willoughby

Coupons
Auto Repair Near Eastlake
Auto Repair Near Willowick

What People Say About Us

  • reviewicon
    , 04/30/2025

    I highly recommend this place. I needed a new transmission and I took my car here. They fixed it on Monday and got to pick it up Tuesday (so they can drive it to make sure everything was good with it). I will definitely be coming here when I need something done on my car. The price wasn't to bad either.

  • reviewicon
    , 03/13/2025

    Shawn was honest with me. I took my car into them because I heard a noise and thought I needed a strut. It was missing a nut in a plastic cover. No charge! I’ll go back again when I need something.

  • reviewicon
    , 01/16/2025

    Friendly people, Fair Prices, Got my Truck repaired quick!! Gave me a choice between brand name parts and off brand! Let me make the choice! It’s now my go to repair shop!

  • reviewicon
    , 01/09/2025

    Great local shop , reasonable prices. Perfect example of support you local independent shop.

  • reviewicon
    , 08/27/2024

    Very honest, and hard working people

  • reviewicon
    , 08/26/2024

    Sean was very knowledgeable and is an amazing technician. I will never go anywhere else. That's a promise. Sean always has my business.

Call us for service: 440-946-0076

Parts Plus
ASE Master Technician
BBB Accredited Business
  • Car Care Aware