AUTONET TV

Ethics of Automotive Repair in Willoughby

We're going to be talking about the ethics of automotive repair. It seems like news outlets really like hit-and-run reporting; they hit everyone from groceries stores to retail to physicians. And the Willoughby automotive service and repair industry hasn't been given a pass either.

Unfortunately, every profession in Willoughby has some bad actors that hurt the reputation of everyone else. On the automotive side, industry associations and professional licensing organizations are very committed to high ethical standards.

Yet some people remain uncomfortable with Willoughby automotive service and repair. It may start with the fact that our vehicles are a big investment and we rely on them for so much in our lives. That alone guarantees our attention. And how well we understand the recommendations really impacts our comfort level.

If we understand what's recommended and the benefits of taking care of the work – and the pitfalls of putting it off – we'll have more trust in the recommendation. So communication is key. It's like going to the doctor; If she's using medical jargon and takes a lot of basic medical knowledge for granted, we have a hard time following her train of thought. It can be like that with your Willoughby service advisor too. He's so familiar with all things automotive, he may forget you don't know a PCV from an EGT.

If you don't understand what your doctor's talking about: ask some questions. If you don't understand what your Willoughby automotive advisor's talking about: ask some questions.

Let's go back to those ethical standards; when we hear a repair recommendation, we always ask ourselves, "Is this really necessary?" Well, here's the industry standard:

If a technician tells you that a repair or replacement is required it must meet the following criteria:

1. The part no longer performs its intended purpose
2. The part does not meet a design specification
3. The part is missing

For example, it you take your car in for a grinding noise when you step on the brakes, you may just think you need new brake pads. After the inspection, the technician at Lakeside Certified Auto says that you have a cracked rotor and need to replace it.

If you tried to get him to simply put new pads on, he would say that if you didn't want to replace the rotor; Lakeside Certified Auto would ethically have to refuse the repair.

To just put pads on a cracked rotor would have been very wrong. The brakes could've failed at anytime and needed to be repaired – not just have a band-aid slapped on them.

Now, looking at something not so serious, the technician may suggest repair or replacement if:

1. The part is close to the end of its useful life – just above discard specifications or likely to fail soon
2. To address a customer need or request – like for better ride or increased performance
3. To comply with maintenance recommended by the vehicle's manufacturer
4. Based on the technician's informed experience

Of course, the technician has the burden of making ethical recommendations and properly educating their customers. For the customer, if you are uncomfortable with a recommendation, ask some questions. More information is always a good thing.

Lakeside Certified Auto
38525 Lakeshore Blvd
Willoughby, OH 44094
(440) 946-0076
http://www.lakesidecertifiedauto.com

Is Your Willoughby Driving Severe?

People near Willoughby, OH, often ask Lakeside Certified Auto how often they should have a particular service done. It's a great thing to ask. You can look at your owner's manual or have your Willoughby, OH, service advisor at Lakeside Certified Auto look up your vehicle in a service database. What you find is often a surprise to people – there are actually two service schedules.

One is the regular schedule and the other is the severe service schedule. Service intervals are shorter on the severe service schedule. When asked, most folks in Willoughby will say that their driving is normal and that the 'regular' schedule probably applies to them. 'Severe service' sounds pretty extreme – 'I don't drive like that.'

Well, here is what the manufacturers say constitutes severe driving conditions; you can draw your own conclusions.

• Most of your trips are less than four miles (six and a half kilometers).
• Most of your trips are less than ten miles (16 km) and outside temperatures are below freezing.
• The engine is at low speed most of the time – not on the highway. You operate your vehicle in dusty areas.
• You regularly tow a trailer or carry heavy loads.
• You drive with a car-top carrier.
• You do a lot of stop-and-go driving.
• You drive in very hot or very cold weather.

If that's severe driving, what constitutes regular driving? Well, it would look something like this: I live somewhere with moderate temperatures all year round – I'm thinking San Diego here. And I live close to a freeway on-ramp. Everywhere I need to go is right off the freeway, at least four miles (six and a half km) from my home. I can drive at a steady 60 miles per hour (100 kph) when I'm on the freeway.

I don't know about you, but that doesn't sound like my normal driving. It sounds more like ideal conditions. I live where it gets hot in the summer and cold in the winter. I run short errands around Willoughby. Occasionally we load up for family trips.

For me, normal driving includes elements of severe service driving. So here's what I tell people: think about how you drive, where you live, where you go and what you are expecting to with your vehicle in the near future.

Picture a line with 'regular' on one end and 'severe' on the other, and make a judgment on where you fall. If your regular oil change recommendation is 5,000 miles (8,000 km) and the severe service recommendation is 3,000 miles (5,000 km), when should you change your oil? For me, it's closer to 3,000 miles (5,000 km). For my wife, it's closer to 5,000 miles (8,000 km). Your Willoughby, OH, auto service advisor at Lakeside Certified Auto will be happy to have this discussion with you and help you sort it out.

Just a quick word on why severe service intervals are shorter. One has to do with heat. That can either be external heat from the weather, engine and transmission heat from stop-and-go driving or working extra hard moving heavy loads or towing. The heat causes the fluids like oil and transmission fluid to break down more quickly, and then they aren't as effective.

Another factor is water. Moisture naturally collects in fluids as they cool. In your motor oil, for example, if you don't drive long enough for the oil to fully heat up, the water won't evaporate. Water in the oil can lead to the buildup of damaging sludge.

If you live where the air is dusty or polluted, fluids will become contaminated and filters will get dirtier more quickly.

So make an honest evaluation of your driving conditions. You've made the commitment to take care of your vehicles, so it only makes sense to follow the right schedule.

Lakeside Certified Auto
38525 Lakeshore Blvd
Willoughby, OH 44094
(440) 946-0076
http://www.lakesidecertifiedauto.com

Commitment to Make Your vehicle Last at Lakeside Certified Auto

These days many people in the Willoughby area are really committed to making their cars last a long time. First thing: you've got to start with what you've got. It'd be ideal if people started with a brand new car, never missed a scheduled service item, paid attention to the severe service maintenance schedule and had regular inspections. But if you've had the vehicle for a while or bought it used, its maintenance history is what it is; and that's where you start.

Go through the maintenance schedule for your vehicle and see what's been done and when. Have your Willoughby service advisor at Lakeside Certified Auto do an inspection and come up with a list of stuff that needs to be done. Review the list and prioritize the work, talk about budget and make a plan to get caught up.

Making a plan is so important. Suppose you go in for an oil change and learn you need your cooling system serviced, a transmission service and are coming up on a timing belt replacement in the next 5,000 miles/8,000 kilometers. You might be pretty overwhelmed.

To make it even more stressful, these are all very important systems that are expensive to repair if there's a failure. In a consultation with your Lakeside Certified Auto service advisor, you might decide to take care of the transmission on this visit, set an appointment for the cooling system service next month and get an estimate for the timing belt replacement so you'll be prepared for it in a few months.

Having a plan for taking care of these important services will set your mind at ease.

For advice on how to make your vehicle last longer, visit us at Lakeside Certified Auto.

Lakeside Certified Auto
38525 Lakeshore Blvd
Willoughby, OH 44094
(440) 946-0076
http://www.lakesidecertifiedauto.com

Willoughby Drivers: Get Fresh Air Inside Your Car

Let's talk about air quality in Willoughby. It's a global issue, but affects us wherever we are. Many decades ago, Willoughby drivers began to become aware of how air pollution negatively affects health. But what about the air inside your vehicle?

Now, it's only been in the last few years that cabin air filters have become common in Willoughby. You can look in your owner's manual to see if you have one. If you do, there'll be a recommendation for replacing it when it gets dirty. If you live in an area of OH where there's a lot of dust, pollen or pollution, you may need to change it more often.

You can also ask your friendly and knowledgeable service advisor at Lakeside Certified Auto in Willoughby. How hard is it to change an air filter on a car? It depends on your vehicle. Some are quite accessible; others take some doing to get to them. They're usually in the engine compartment or under the dashboard.

Because cabin air filters are so new on the scene, some people haven't heard of them – even those who have cabin air filters in their vehicle. Lakeside Certified Auto service advisors have discovered that many Willoughby customers who complained about an unpleasant odor in their vehicle simply had a dirty cabin air filter. 

Lakeside Certified Auto
38525 Lakeshore Blvd
Willoughby, OH 44094
(440) 946-0076
http://www.lakesidecertifiedauto.com

Lakeside Certified Auto Fuel Saving Tip for Willoughby: Check Engine Light

Here's a question for Willoughby, OH : How long have you been enjoying the romantic glow of your Check Engine light? 

Hey, it's not there to create ambiance; it's a warning that something's wrong. (And, by the way, Homer Simpson's fix of covering it with tape is not a good idea.)

Many conditions that trigger the Check Engine light can hurt your vehicle. A lot.

If your date's eyes are smoldering in the soft glow of the Check Engine light, try to think of all the gas money you'll save by getting it fixed. Give Lakeside Certified Auto a call when you are ready.

Lakeside Certified Auto
38525 Lakeshore Blvd
Willoughby, OH 44094
(440) 946-0076
http://www.lakesidecertifiedauto.com