FacebookGoogle +

CALL OR TEXT US FOR ALL YOUR AUTOMOTIVE NEEDS!440-946-0076

Lakeside Certified Auto BBB Business Review

RIGHT TO REPAIR

Know your rights when it comes to vehicle repair and maintenance.


Did you know?
  • You are not required to take your vehicle to the dealer in order to maintain your warranty.
  • A warranty cannot require the use of a specific brand of replacement parts offered by your selling dealer.

No matter the brand of vehicle you drive - foreign or domestic - we can help protect you and your vehicle's warranty. By using quality auto parts and service, our skilled technicians can perform all of your vehicle's maintenance and repairs without voiding your warranty.

Frequently Asked Questions By Owners Of New Or Leased Vehicles

Q

Do I have to use the manufacturer's original equipment parts to keep my warranty valid?


A

Legally, automakers cannot specify which parts are used to complete your vehicle's service. You may use any brand-name quality parts to replace fan belts, hoses, brakes, exhaust or chassis parts and more.


Q

What do I have to do to keep my car or truck's warranty in effect?


A

Make sure your vehicle is serviced at the intervals specified in your owner's manual or warranty booklet and keep clear records of your vehicle's maintenance. Be sure to have the date, parts installed, vehicle identification number and mileage recorded on the invoice. Keep these receipts in a safe place. If you have a service log in your owner's manual or warranty booklet, use it.


Q

My car is a leased vehicle. Am I responsible for maintenance?


A

Even if you lease a vehicle you are responsible for all maintenance and repairs to keep the vehicle in good working order as outlined in the owner's manual.


Q

What parts should be replaced and at what intervals should these services be performed?


A

Check your owner's manual. It will give you all of the information you need regarding specific parts and service intervals. Make sure to read it thoroughly and note any exceptions or severe service notations. Warranties are there to protect the consumer, but you must follow the requirements.


Q

What if my new car needs repairs other than regularly scheduled maintenance such as a brake job or other repairs? Do I have to return to the dealer for these repairs? What if these repairs are covered under my warranty?


A

The choice of where to have your car serviced and repaired is yours. However, you will probably have to take the car back to the dealer for any repairs covered under warranty. Thoroughly check your warranty to be certain which repairs are covered.


Q

How does the quality of aftermarket parts compare with original equipment parts?


A

Some are manufactured by the same supplier and may even be warranted longer than original equipment parts. Our aftermarket parts meet or exceed manufacturers' specifications.


Q

If I do have a warranty-related problem with a dealership, what rights do I have?


A

If you have a problem, contact the customer service department of the car manufacturer and ask for assistance. They are concerned with customer satisfaction and may be able to help.


http://www.righttorepair.org/



ASSOCIATIONS

  • Parts Plus
  • ASE Master Technician
  • BBB Accredited Business
  • Car Care Aware

Testimonials

  • This was my first time going to this repair shop and I WILL ALWAYS go back! My heat was not working and I had 2 different estimates from other shops who quoted me at $950-$1,000 to replace my heater and it didn't sound right to me so I brought it here and the guys called me a few hours after dropping it off and said nothing is wrong with my heater, someone had UNPLUGGED something to keep my heat from working. It goes to show how dishonest other shops really are that they lied to me but Lakeside Auto was honest with me and saved me so much unnecessary money. They could have lied to get more $ but they don't do business that way and I appreciate them so much! the trouble I was put in with no heat for 2 weeks with my baby was horrid and im so thankful to have found an honest shop!!
    -Sophie Cicconetti - Willoughby/Ohio

  • This is my "go to" place for repairs. I break down in the morning, get towed to their building and left before end of day!
    -TJ G.

  • If I could rate them higher, I would! Had my car at Mentor Nissan over 3 days, and they weren't able to find out what was wrong with it (I drive a Nissan Altima). Took my car over to Lakeside, and within 12 hours I knew exactly what was wrong with my car, and it would only cost me a FRACTION of what Mentor Nissan quoted me. Fast, Reliable, Professional, and Very Friendly!
    -Joe V.

  • I love this place. Everyone is friendly and professional. Prices are reasonable too.
    -Donna H.

  • Fair prices, great mechanics. Been going there for years. Mechanics are friendly and always have time to talk to you about your car.
    -David M.

  • Pleasant staff, clean shop/storefront, great prices. You'll not be disappointed!
    -Stefan T.

  • I needed a specific repair done that the dealership quoted at $1800. Lakeside originally quoted $1600 but they promised to do some research and came back to me with an $800 quote. They did a good job on the fix and even gave me a car to use- no extra charge- while they worked on my car.
    -Stephanie O.