Best Auto Repair, Willoughby

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RIGHT TO REPAIR

Working Hours
  • Mon 7:00AM - 6:00PM
    Tue 7:00AM - 6:00PM
  • Wed 7:00AM - 6:00PM
    Thu 7:00AM - 6:00PM
  • Fri 7:00AM - 6:00PM
    Sat Closed
  • Sun Closed

RIGHT TO REPAIR

Know your rights when it comes to vehicle repair and maintenance.


Did you know?
  • You are not required to take your vehicle to the dealer in order to maintain your warranty.
  • A warranty cannot require the use of a specific brand of replacement parts offered by your selling dealer.

No matter the brand of vehicle you drive - foreign or domestic - we can help protect you and your vehicle's warranty. By using quality auto parts and service, our skilled technicians can perform all of your vehicle's maintenance and repairs without voiding your warranty.

Frequently Asked Questions By Owners Of New Or Leased Vehicles

Q

Do I have to use the manufacturer's original equipment parts to keep my warranty valid?


A

Legally, automakers cannot specify which parts are used to complete your vehicle's service. You may use any brand-name quality parts to replace fan belts, hoses, brakes, exhaust or chassis parts and more.


Q

What do I have to do to keep my car or truck's warranty in effect?


A

Make sure your vehicle is serviced at the intervals specified in your owner's manual or warranty booklet and keep clear records of your vehicle's maintenance. Be sure to have the date, parts installed, vehicle identification number and mileage recorded on the invoice. Keep these receipts in a safe place. If you have a service log in your owner's manual or warranty booklet, use it.


Q

My car is a leased vehicle. Am I responsible for maintenance?


A

Even if you lease a vehicle you are responsible for all maintenance and repairs to keep the vehicle in good working order as outlined in the owner's manual.


Q

What parts should be replaced and at what intervals should these services be performed?


A

Check your owner's manual. It will give you all of the information you need regarding specific parts and service intervals. Make sure to read it thoroughly and note any exceptions or severe service notations. Warranties are there to protect the consumer, but you must follow the requirements.


Q

What if my new car needs repairs other than regularly scheduled maintenance such as a brake job or other repairs? Do I have to return to the dealer for these repairs? What if these repairs are covered under my warranty?


A

The choice of where to have your car serviced and repaired is yours. However, you will probably have to take the car back to the dealer for any repairs covered under warranty. Thoroughly check your warranty to be certain which repairs are covered.


Q

How does the quality of aftermarket parts compare with original equipment parts?


A

Some are manufactured by the same supplier and may even be warranted longer than original equipment parts. Our aftermarket parts meet or exceed manufacturers' specifications.


Q

If I do have a warranty-related problem with a dealership, what rights do I have?


A

If you have a problem, contact the customer service department of the car manufacturer and ask for assistance. They are concerned with customer satisfaction and may be able to help.


http://www.righttorepair.org/



What People Say About Us

Willoughby
  • reviewicon
    , 06/03/2022

    They were absolutely wonderful. Quick to diagnose the issue, considerate of my concerns, thorough, professional, and kind. I highly recommend them and will definitely return.

  • reviewicon
    , 02/21/2022

    THESE PEOPLE ARE AWESOME. STRAIGHT FORWARD KNOWLEDGEABLE, AND JUST DAMN GOOD AT WHAT THEY DO.

  • reviewicon
    , 03/16/2022

    Today they earned themselves a new customer! They replaced three belts in my 97 Toyota 4Runner, and did it fast and at a very reasonable price. Highly recommend here.

  • reviewicon
    , 12/21/2021

    These guys are absolutely great. I called on very short notice around the holidays, and they got me right in. Full exhaust system repair done in just hours. Not only are they very prompt, but extremely friendly with quality work. Awesome customer service. Highly recommend this place.

  • reviewicon
    , 10/28/2021

    Thumbs up!

  • reviewicon
    , 10/01/2021

    I won't take my car anywhere else! They are very fair priced and do excellent work!

Call us for service: 440-946-0076

Parts Plus
ASE Master Technician
BBB Accredited Business
  • Car Care Aware